Frequently Asked Questions
Everything you need to know about shopping with MoonLove.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-21 business days.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Can I track my package after it ships?
Yes! Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.
Are your products ethically sourced?
At MoonLove, we prioritize quality and ethics. We work closely with our global suppliers to ensure all products are manufactured under fair labor conditions and meet high quality standards.
How can I change or cancel my order?
To provide the fastest service, we process orders quickly. Please contact us within 1 hour of placement if you need to make changes or cancel your order.